Explanation of the Sample System-Administrator Web-Management Page
Summary: The Sample System-Administrator Web-Management Page Givesa Quick Overview of a Typical VirtualPBX System and HowIt Works.
General
All settings are only changed after the Submit button at the bottom hasbeen clicked.
Automatic Call Distribution (ACD) Queue Activity
There are three ACD queues: Sales, Technical Support, and Overflow.There are 6, 3, and 7 employees respectively logged into each. Since4 people are marked as Available in Sales, two people in the Sales queue aretaking calls. Similarily one person is taking a Support call. There areno extensions in the queues marked as Unavailable, and there are no customerswaiting in the queues.
System Extension List
This shows a list of the company employees, their extenstions, and thestatus of each extension. An extension owner's name will only appearin this list after he has set up hisExtension Web-Management page for the first time. Notice thatthere are two extensions with System-Administrator privilidge, thatthree employees have their extensions marked as Unavailable (All callsautomatically go to Voice Mail), and that various extensions are loggedinto the ACD (Sales, etc.) queues. The ACD operator extensions (491, 492,etc.) should always be marked Unavailable since they are only therefor the queue's Voice Mail.
This company has had its employees log into the queues so that a customeralmost never has to wait. They want nothing to do with the"Your-call-is-very-important-to-us" crowd. Employees are logged into the Sales andSupport queues in numbers sufficient to handle the average call peaks,but there are seven employees logged into the Overflow queue. These sevengo about their work; but should either Sales or Support become full,they will receive the Overflow call. Thus no customer ever has to waitin this company unless the in-bound traffic suddenly becomes unusuallylarge.
Notice that with this VirtualPBX ACD queue structure, the company spendsno extra money. This is because employees can be anywhere and go abouttheir normal work when no call is there; and since they wish to speakwith every caller, no addition time is spent.
Miscellaneous Settings
The "Ring no answer timeout" setting determines the time that a numberis tried before going on to the next number when "Follow-me-calling" isturned on.
The "DTMF directory listing type" determines whether the voice prompt asksthe caller to spell the last name, the first name, or give the zip code.
It is possible to set the time that the call was received in the EnvelopeVoice or Fax Mail information to be either Pacific time or to be thecaller's time zone.
Message Limits
These are the limits on Voice and Fax Mail storage as explained in thecomments under the boxes.
SUBMIT BUTTON
The "Submit" button must be clicked to send any desired changes to theVirtualPBX system.