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Setting Up

Setting up Legacy SMS

Last updated on August 25, 2022

 
 

Customers who began service with VirtualPBX before April 26, 2022 are encouraged to use the new VirtualText App. New features include store and forward, easily texting to and from the main number(s) on your account, and MMS (Media) messaging. Set up a time with our team here.

 

VirtualPBX Business SMS supports sending and receiving SMS messages using the VirtualPBX Softphone on macOS, Windows, Android and iOS. Also for the more advanced users, via Webhooks and API.

 

Requirements:

  • Phone number for the User
  • CallerID User Feature enabled
  • A user with a single VPBX softphone / no other devices. Follow me calling or Call Forwarding also can NOT be enabled for this to work.
    • For information on how to set up a VirtualPBX Softphone, click here
 

Adding a Direct Dial Number

 
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  1. Click on Users on the left hand side
  1. Click on the Numbers box for the user you want to work with
  1. Click on Add from Spare numbers if you have spare numbers to use, or Click on Buy Numbers to add a new number.
  1. Click on Buy Numbers
  1. Choose Local or Toll-Free
 
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  1. Enter an area code and click Search
  1. Click add next to the number you want
  1. Click on Buy Numbers
  1. Click on Save changes on the User’s number box
 

Adding from Spare Numbers

 

Click on Add from Spare Numbers

 
 
  1. Click on the box in front of the number
  1. click on Add Selected Numbers
  1. Click on Save Changes on the users number box

Enabling SMS for the user’s phone number

 
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  1. Click on the Direct Dial Number that was just added.
  1. Click the gear icon
  1. Choose Messaging.
 
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  1. Click on SMS Services to enable
  1. Click on Save Changes

Enable the User CallerID Feature

 
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  1. Click on the User’s feature box
  1. Click on Caller ID Number
 
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  1. Click to turn User Caller-ID Number Settings
  1. Click on Save Changes

Download the Softphone App

The VirtualPBX Softphone App will allow users to receive and respond to text messages. If you haven’t already, you can download the app here and review this guide on how to Add a Softphone to a User.

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