Canned Responses

Overview

Creating / Editing a Canned Response

1. To create a canned response, click the "Add New Response" button on the top right of the screen. To edit a canned response, click on the canned response that you would like to edit from the list to open the edit drawer.

2. Add or modify the canned response details, being sure to complete all required fields, as denoted by a red asterisk.

Note: You may optionally enter a keyword into the "Auto-Reply to Keyword" field and when a message containing that exact keyword is received, a message will be sent back to the contact with the "Message Body" field as its content.

3. Click "Add / Edit Canned Response" to save.

Deleting a Canned Response

1. Click on the canned response that you would like to delete from the list to open the edit drawer.

2. Click the "Delete Response" button at the bottom of the drawer. You will be prompted to confirm the deletion of the canned response.

3. Click "OK" to confirm the deletion.