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Feature Codes

VoIP Feature Codes

Last updated on Invalid Date

 

Feature codes are codes used by VoIP devices to complete an action. Each feature code, when used, should be entered, followed by pressing the Send button on your VoIP device to complete properly. Please note that feature codes are designed to be used with registered VoIP phones by keypad entry.

 

Call Forwarding Codes

Update Call Forwarding (*56)

 

The update the call forwarding feature code *56 will prompt the user to enter a new call forwarding number. This immediately replaces any number currently being used, set either by the enable or toggle feature code. The number entered is also stored for later use with the toggle feature. The status of call forwarding will not be changed by this code, so if it is disabled or enabled, it will remain so.

Enable Call Forwarding (*72)

 

This feature code is used to enable call forwarding. The default code is *72, and when dialed, a prompt will ask for the number to forward calls. The user is expected to enter the phone number then press pound, at which point call forwarding is enabled and the number is read back to ensure it wasn’t misdialed. The feature code requires the user to enter the phone number to forward to each time they use the code. Optionally they can dial the feature code as a prefix on feature code *72-1-555-248-9715, which will enable call forwarding to 1-555-248-9715.

Disable Call Forwarding (*73)

 

This feature code will disable any active call forwarding. The default code is *73, and when dialed, a prompt to the user, informing them call forwarding will be disabled.

  • Dial *73 from the phone
  • If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #.You will hear a confirmation that Hot Desking has been enabled.
  • This feature code will disable any active call forwarding. The code is *73, and when dialed, a prompt will inform the user that call forwarding has been successfully disabled.

Toggle Call Forwarding (*74)

 

The feature code *74 will enable or disable call forwarding depending on if it is active. This feature code remembers the last number you forwarded to and enables it without asking for a new number. If the user has never enabled call forwarding then they will be prompted for the number. Similar to the enable call forwarding feature code, they can optionally prefix the code with a new call forwarding number.


Hot-Desking Codes

Enable Hot Desking (*11)

This User Feature Code allows you to log-in to an unassigned VoIP phone on your account. When dialed, the user will enter their ID (and optionally a pin). Upon successful completion, the phone from which they enabled hot-desking will function like the user’s phone, now ringing when they receive a call, get updates about voicemail.

To enable:

  • Dial *11 from the phone
  • The system will prompt to enter your Hot Desk ID (numeric code)
  • If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #.
  • You will hear a confirmation that Hot Desking has been enabled.

Disable Hot Desking (*12)

This User Feature Code allows you to log-out of a phone. Just as logging into the phone, once a user has entered their ID and optional pin, the phone will cease to receive their inbound calls, voicemail updates, and other features. Inbound calls will likely go straight to voicemail (unless the user is permitted to be logged into multiple phones at once).

To disable:

  • Dial *12 from the phone
  • The system will prompt to enter your Hot Desk ID (numeric code)
  • If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #.
  • You will hear a confirmation that Hot Desking has been enabled.

Toggle Hot Desking (*13)

 

This User Feature Code allows you to toggle the current state of the user’s devices. If logged out, toggling logs the user into owned devices. If logged in, toggling logs the user out of all the devices they’re logged into, and vice versa.

To toggle:

  • Dial *13 from the phone
  • The system will prompt to enter your Hot Desk ID (numeric code)
  • If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #.
  • You will hear a confirmation that Hot Desking has been enabled.

Voicemail Codes

Direct to Voicemail (**)

 

When an incoming call goes to a user, the user may press transfer on the VoIP device, enter **, and then the extension number of the voicemail box to transfer a call to voicemail. 

  • Example: Transfer button on device —> **801
    • This will transfer to extension 801’s voicemail box

Check Voicemail (*97)

 

This feature code will allow you to check the voicemail box of the extension/user in which the device is attached to. You may be prompted for that voicemail box’s PIN number, depending on your configuration

 

Check Voicemail – Auto Login (*98)

 

This will allow a user to check their voicemail from a device assigned to them without the need to enter the password. They will still need to enter in the mailbox number they wish to check.

 

Parking Codes

 

NOTE: parking may act differently from one VoIP phone to the next. Calls can be parked for up to two minutes, after which they will be returned to the original device.

Park and Retrieve (*3)

 

When someone is on a call and they wish to park the call they first must press the transfer button and then enter in *3 + specific number (ex 555). This puts the call in parking spot 555. Any user can then go to another device on their account and dial *5+(parking number) and then dial send. This will retrieve the call on the new device.

Valet (*4)

 

Provides the next available parking spot number and places the call in that parking spot.

Retrieve (*5)

 

To retrieve a call press *5 + the park or valet parking number number.


Call Queues/Agent Codes

Agent Login (*20)

 

To login to your call queue, press *20 then press send on your registered VoIP phone.

Set Agent Ready (*21)

 

To change your status to Ready to receive calls, press *21 then press send on your registered VoIP phone.

Set Agent Away (*22)

 

To change your status to Away, press *22 then press send on your registered VoIP phone.

Agent Logout (*23)

 

To Logout out of your call queue, press *23 then press send on your registered VoIP phone.


Move, Intercom, and Privacy Codes

Move (6683)

 

Move allows a user to move a call from any phone to a VoIP phone on their user without having to transfer or put the user on hold. While on a call, dial 6683 from any VoIP phone on your user that is not in use. The system will scan for existing calls on your user and move the call to the phone you dial 6683 on.

Intercom (*0)

 

This feature code allows you to dial a phone and have the phone automatically go off-hook to speakerphone mode. This is useful for announcing user or paging individuals who may not be near their phone.

Please note that intercom is a phone-specific feature. Most phones support intercom; however some may not. The feature can also be disabled on most phones directly. Intercom is a user to user function, it will not broadcast to all users in a group or multiple users at the same time.

Privacy (*67)

 

This will block the outbound user ID of the user. This needs to be entered on a per call basis.

Direct Extension Pickup (*87)

 

This allows a user to pickup a call that is ringing to a different user’s VoIP phone. While the VoIP phone of the user that is not available is ringing, dial *87 followed by the extension number to pickup the call, the call will connect immediately.

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