Login to a Hot-Desking Phone
- Logging In:
- The user goes to any hot desk-enabled phone.
- They press the hot desking button, or dial *13
- The user enters their extension and PIN to log in.
- Accessing Personal Settings:
- Once logged in, the phone updates to display the user’s personal settings, contacts, and voicemail.
- Logging Out:
- When the user is finished, they can log out by pressing the hot desking button again.
- Upon logging out, their information is removed from the device, though it may take a minute for the information to fully disappear from the system.
- The device will be immediately locked to prevent unauthorized access.
Hot desking is particularly useful in environments where multiple users share the same set of phones, as it allows each user to maintain their personalized settings regardless of the specific device they are using.
Hot Desking Setup Guide
This guide outlines the process for setting up devices, creating keymaps, and enabling hot desking for users in your phone system.
Device Creation Flow
To add a new device to your phone system, follow these steps:
- Navigate to the Devices Section:
- Go to Phones Management
- Select Devices.
- Add a New Device:
- Click on Add Device.
- Enter the device’s MAC address.
- Select the manufacturer of the device.
- Select the model of the device.
- Check the box to select the device as a Hot desk device.
- Click Save.
- Re-assign device
- Check the box for the device you want to Assign
- make sure the device is Unassigned before re-assigning
Keymap Configuration
Keymaps allow you to define the functionality of line keys on the phone. To create and assign keymaps, follow these steps:
- Create a Keymap:
- Navigate to Phone.
- Select Keymaps.
- Create a new keymap or edit an existing one.
- Configure Line Keys:
- Default functions line key setup:
- Line Key 1: Call 1
- Line Key 2: Call 2
- Line Key 3: Hot Desking
- Assign Keymaps to Users:
- Note that multiple users can share the same keymap configuration.
Enabling Hot Desking for a User
To enable hot desking for a specific user, follow these steps:
Enable Hot Desking:
- Navigate to the User's Settings: Go to Voice Apps → Select Callflows → Click the Users box
- Choose the user from the menu on the left
- Go to Hot Desking.
- Check the Enable Hot Desking option.
- Enter the user’s ID (Extension).
- Check or uncheck the Require PIN option.
- Enter the user’s PIN if required
- Click Save.
