Contact Center
Contact Center Collection
Web Phone (User)
Explore key features of the Connect Web Phone, including call management, voicemail, presence updates, and call history.
Desktop Softphone Installation (User)
Install, log in, adjust audio settings, and manage call center queues and direct calls with ease.
Mobile iOS Phone Guide (User)
This guide covers installation, configuration, and usage of the Phone Mobile application for iOS, designed for the VirtualPBX | Contact Center platform.
Dispositions (User)
Use Dispositions in the Web Phone to tag call outcomes, ensuring accurate tracking and better reporting.
Dynamic Caller ID (User)
Change the outgoing Caller ID using Dynamic Caller ID. Display different phone numbers based on specific rules, ensuring calls appear from the appropriate department or location.
Playback Call Recording (User)
Access and playback recorded calls using the desktop softphone or web phone.
Queue Setup (Admin)
Setting up and configuring your Call Center
Skills Based Routing (Admin)
Skill-Based Routing in Call Center allows you to direct incoming calls to the most qualified agents based on specific skills.
Dispositions (Admin)
Create and manage call outcomes with Call Dispositions in the Contact Center Portal.
Dynamic Caller ID (Admin)
Set Up Dynamic Caller ID rules to change outgoing Caller ID number
Callflows (Admin)
Step-by-step instructions for building Callflows in Contact Center
Holiday Hours Callflow (Admin)
Creating a Holiday Time of Day Set for Callflow Routing.
Hot Desking (Admin)
Learn how to use hot desking to access personal phone settings, contacts, and voicemail from any device.