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Contact Center
Contact Center Collection
Web Phone (User)
Explore key features of the Connect Web Phone, including call management, voicemail, presence updates, and call history.
Dynamic Caller ID (User)
Change the outgoing Caller ID using Dynamic Caller ID. Display different phone numbers based on specific rules, ensuring calls appear from the appropriate department or location.
Playback Call Recording (User)
Access and playback recorded calls using the desktop softphone or web phone.
Dynamic Caller ID (Admin)
Set Up Dynamic Caller ID rules to change outgoing Caller ID number
Callflows (Admin)
Step-by-step instructions for building Callflows in Contact Center