Callflows allow you to create advanced, customizable call routing plans within the Contact Center platform. This feature provides flexibility for more complex scenarios such as custom greetings, business hours handling, and multiple call queues.
This guide walks users through accessing and playing back recorded calls using the desktop softphone or webphone.
This document explains how to set up Dynamic Caller ID rules to automatically change the outgoing Caller ID number based on certain conditions, like the number dialed or feature codes. It provides simple steps for creating and managing these rules.
This quick guide helps you set up and configure your call center effectively.
Instructions for Setting Up Individual Holiday Dates and Creating a Holiday Time of Day Set
Hot desking allows users to log into any phone and access their own settings, contacts, and voicemail. Hereβs how it generally works: