Instructions on How to Download the App
- Open the Apple App Store.
- Search for VirtualPBX Phone.
- Download and install the app.
Login
- Log in using the credentials you created during user account activation.
Note: If you haven’t set up your user password yet, please complete this step before proceeding.
- Choose the relevant region.
Key Features
- Presence
- Contacts
- History
- Dialpad
- Voicemail
1. Presence
1. Phone Availability: Change phone status.
2. Status Message: Enter custom messages.
3. Call Waiting: Enable or disable.
2. Contacts
- Company Directory: Access the organization’s contact list, including internal and external contacts.
- Presence: View context-based information about where another user is or what they are doing, supplemented by custom messages.
- Status: See the current communication status of users, indicating if they are on a call or in wrap-up state.
- Status Colors
- Available: User is ready to take calls.
- Unavailable/In Wrap: User is not available or completing post-call work.
- On a Call/Busy: User is currently on a call.
3. History
- Redial: Review and call past numbers.
4. Dialpad
- Make Calls: Dial or enter phone numbers directly.
5. Voicemail
- Listen to Voicemail: Access your messages.
- Set Up Voicemail Box: Configure voicemail preferences.
While on a Call
During an active call, the following options are available:
1. Mute: Temporarily disables your microphone so the other party cannot hear you.
2. Dialpad: Opens the numeric keypad for entering numbers during the call (e.g., for menus or passcodes).
3. Speaker: Switches audio output to your device’s speaker for hands-free communication.
4. Hold: Temporarily pauses the call.
5. Transfer: Redirects the call to another person:
- Consult Transfer: Speak with the recipient before completing the transfer.
- Blind Transfer: Transfer the call directly without introducing the caller.
6. End Call: Disconnects the current call.
Side Panel
1. Settings
- Connect Mobile Settings: This page is only for test purposes.
2. Help
- Provides support information.
3. About
- Upload Diagnostics: Share diagnostic data.
- Clear Logs: Remove stored logs.
- App Version & Info: View app details.
4. Logout
- Sign out from the application securely.