The video here will walk you through the necessary steps to enable conferencing on your Dash account. We have also provided steps and screenshots, for your reference.
Step-By-Step Instructions
In order to enable a conference bridge you must have a phone number set to your main conference bridge. To do this, select Main Number and click on “Main Conference Number” – here you can assign a spare number or buy a new number.
Enable Conferencing for users
- Click on the Users tab on the left hand side
- Click on the User features box of the user you wish to work with
- Click on the Conference Bridge feature
- Click to Enable
- Enter a PIN number
- Click on Save Changes
To join a Conference simply dial the Main Conference phone number
Enter the Conference Room number followed by the # key.
Enter the Conference Room PIN followed by the # key.
VoIP users and Conferencing
When a user's conference room is in use the user will still be able to receive a call on their VoIP phone. This call can either be DID, Extension call, Menu option to the user or ring group or to directly to a ring group itself.
Calls that are answered by a user using a VoIP phone can be added to the existing conference call if so desired.
The user, using a VoIP phone, can swap between the conference call and the call to the user if needed.
Conferencing using a Cell or Landline “only” on that user will not interrupt the conference call nor will it prevent a call from going to that device.
Users can manage their conference via the User Portal.