How can we help? 👋

New Account Setup (Automatically Configured Settings)

When you sign up for an account with VirtualPBX, we automatically set up a few basic features for you to help get you up and running quickly.


By the time you receive your Welcome Email, a few things will already be configured for you:

  1. We’ve assigned the number you chose at signup as a Main Company Number.
    1. Notion image
  1. We’ve also set up a Virtual Receptionist with the following details:
    1. Main Menu option “7” will send callers to your Company Directory
    2. All other Main Menu entries will go to your admin
    3. A Text-to-speech greeting that includes your company name: ”Thanks for calling {{Account Name}}. Please stay on the line and you'll be transferred.”
    4. Our recommended setting for the number of retries, dialing timeout, outside recording, extension dialing, and invalid entries.
      1. Notion image
        Notion image
  1. Your admin (identified during the signup process) will be created as a user with the following features set:
    1. A voicemail box with our suggested settings and a PIN (we’ll send this PIN in your Welcome Email, too)
      1. Notion image
    2. An extension number
    3. A Web Phone device that can be logged into immediately if you signed up for our Pro or Ultra Plans.
      1. Notion image
    4. OR if you signed up for our Starter Plan, we’ve added a Cell Phone Device on your admin user, which will forward calls to the contact phone number given during signup.
      1. Notion image
Did this answer your question?