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Porting A Phone Number to VirtualPBX

Bring a number from an outside provider to VirtualPBX

Please be aware:

  • A recent copy of your bill, with the provider the number is currently hosted on, is required to port phone numbers. Ideally, the bill should show the phone number/s that is to be ported in so that in case of a rejection we can use the bill to dispute the rejection. Without the number showing on the bill, we are unable to dispute using the bill.
  • If you are porting numbers from different carriers, then you will need to submit a request for each carrier involved.
  • Local ports on average take about 1-2 weeks to be completed if there are no rejections.
  • Toll-free ports on average take 3-5 business days to be completed if there are no rejections.
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  1. Click on Numbers on the left-hand side
  1. Click on the Spare Numbers tab
  1. Click on Port to begin the port process

On the following page, click on New Port Request

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  1. Enter a name for the port request
  1. Select US local or US Toll free
  1. Click Next
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  1. Click on the browse button to find a recent copy of your phone bill
  1. Click the box to acknowledge that the date on the bill is within 30 days

Fill out the form

Notes:  Street Pre direction is only used if your street address is similar to North 1st Street.  In that case, you would select N

Street Post Direction would only be used if your street address is similar to 2nd Street NW.  In that case, you would select NW.

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  1. Enter the account number with the current carrier (ie not VirtualPBX)
  1. The PIN is typically for porting wireless/mobile phone numbers. This is a code you get from your current carrier. Sometimes called a Transfer PIN. If you contact your current carrier specify that you are porting a phone number out and verify if you need a transfer or port-out PIN.
  1. BTN = Billing Telephone Number, if you’re account only has 1 phone number, that is the BTN for the account. If you have multiple numbers you may need to confirm this with your current carrier.
  1. Click on Next
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  1. Enter the phone number/s you wish to port.
  1. Click on Add Numbers when done
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  1. If you are porting the BTN of your account this message will appear
  1. Choose either Full Account Port or Partial. If you select Partial you need to indicate the replacement / new BTN. We include this in the port request to your carrier.
  1. Click on Next - LOA form to continue, or if you wish to continue at a later time, click on Save & Continue Later
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  1. Download the LOA form if you have not already done so. You can also download the LOA form here and view a sample, filled out LOA form here.
  1. Once you have filled out the form, upload the signed LOA.  Note: the LOA must be signed, it cannot simply have a person’s name printed/typed in
  1. Enter the Authorized person’s name
  1. Enter the date
  1. click on Next - Notifications & Scheduling or if you prefer Save and Continue Later
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  1. Enter in your email address
  1. Enter the date you would like the port to complete.  Note: This must be a future date (ie not the same day you submit the request).  The losing carrier ultimately determines the port release date.
  1. Click on Next - Review Port Request or Save & Continue Later
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  1. Please read and click on the checkboxes for the items on the right
  1. Click Submit This Port Request

The new request will show up under the Progressing tab


You will receive an automated email that the request has been received by the system.

By the next business day, you will receive a second email from our Porting team as they begin processing the request.  This email will include further information on what to expect.

From that point forward we will communicate to you any further updates on the port request via email.  This will include the expected port completion date or rejection notices that we receive from the other carrier.

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