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Removing a Phone Number

Completely removing a number from your system

  • To remove any number, it first must be unassigned within your system, making it a “Spare Number”.
  • You may have to find the number on a user, group, queue, or other feature of the platform.
    • Click “Numbers” on the left hand side for assistance in finding where a number may be located.

Un-assigning a Main Number

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  1. Click on Main Number on the left
  1. Click on Main Company Numbers
  1. Click Un-assign next to the number you wish to remove
  1. Click on Numbers on the left side
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  1. Click on the Spare Numbers Tab
  1. Click on the checkbox in front of the number you wish to remove
  1. Click on the delete option that just appeared
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Confirm the deletion by clicking on Delete Number(s)

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Click Continue. You’ll be returned to the Spare Numbers page.

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