VoIP Devices - Auto Provisioning

Add your VoIP Device

1. Click Devices on the left side menu

2. Click Add Device

3. Click SIP Phone

1. Click the name of the manufacturer your phone was made by

2. Click the device. If your device is not listed, it will need to be manually provisioned, and may encounter limited support with VirtualPBX. Review our Manual Provisioning guides here.

3. Add a Device Name and your device’s MAC Address. Then click Create Device.

Unlock your Phone

1. Dashboard > Devices > Edit

2. On the edit screen, click on “Advanced”

3. Click on “Miscellaneous”

1. Under Miscellaneous, click “Unlock” beside the option “Allow Reprovision”

2. Click on Save Changes.

1. Polycom V4

2. Cisco

3. Yealink

4. Grandstream

5. Obihai

6. Htek

Polycom V4 Auto-Provisioning

1. Press the Menu/Home Key.

2. Select Settings.

3. Select Advanced. (If you need a password for this step or the next, it is 456 by default)

4. Select Administration Settings.

5. Select Reset to Defaults.

6. Select Reset to Factory.

7. Select Yes for Are you Sure.

• Username: Polycom (Case sensitive)

• Password: 456

 

1. Click on Settings at the top of the screen

2. Click on Provisioning Server on the left

3. Under “Provisioning Server” input the following information:
1. Server Type: HTTP
2. Server Address: p3.zswitch.net
3. Tag SN to UA: Enable

4. Save Changes. The phone will reboot and pull the configuration automatically. The phone may reboot multiple times, so please wait until it has completed. It is safe to begin using the phone if it has not reset for 10 full minutes.

Cisco Auto-Provisioning

1. In the upper right, click Admin Login. Then click Advanced.

1. Next, Click the Voice tab at the top

2. Click on the Provisioning tab below it

3. Finally, Input http://p3.zswitch.net:80/$MA.xml into the “Profile Rule” field, and then click Submit all changes at the bottom. The phone will reboot and pull the configuration automatically. The phone may reboot multiple times, so please wait until it has completed. It is safe to begin using the phone if it has not reset for 10 full minutes.

 

1. Click Admin Login > Advanced (upper right corner) and login using password “admin”.

1. Click on Provisioning

2. Profile Rule: http://p3.zswitch.net:80/$MA.xml

3. Transport Protocol: http

4. Click on Submit All Changes. Wait for the phone to finish rebooting, verify Profile Rule and Transport Protocol are correct; then power cycle phone. The Cisco phone will then process and reboot on its own. This process will take a few minutes.

Yealink Auto-Provisioning

1. On your phone, press Menu Softkey.

2. Go to Settings—Advanced UI, input password (admin) to enter.

3. Select Reset to Factory option. The LCD screen will prompt with: ”Warning, Reset to Factory Setting”. Press OK to continue.

• Username: admin

• Password: admin

1. Navigate to Settings on the top right of the screen

2. Click on “Auto-Provision” on the left

3. Verify the following setting: Server URL: http://p3.zswitch.net

4. Click “Confirm” to save.

5. Click “Autoprovision Now” at the bottom. The phone will reboot and pull configuration automatically. The phone may reboot multiple times, so please wait until it has completed. It is safe to begin using the phone if it has not reset for 10 full minutes

If you are using a wireless version of Yealink - Setting up handset assignments

Grandstream Auto-Provisioning

1. Go to Maintenance > Upgrade and Provisioning

2. “Upgrade Via” – Set to “HTTP”

3. Config Server Path – p3.zswitch.net (no http://)

4. Click “Save and Apply” at bottom of page

5. Click “Provision” at top of page to have phone provision. Your phone will reboot multiple times before the process is complete.

Obihai Auto-Provisioning

• The IP address on OBi10xx devices can easily be found by navigating to the “Settings” menu on the phone. You should see a line with the word “Network” and below an IP address. Please make sure that your device jack is plugged in. If it is not plugged in, it will read IP: 0.0.0.0.

• On OBi20x, OBi30x and OBi50x, pick up the handset to the ATA and dial ” * “, dial 1 at the promt and you will hear the IP address spoken out. If you need to repeat the IP address, just press 0.

Enter the IP Address and Log in

• In your browser, enter this IP address. When logging in for the first time, the default username is admin and password is admin.

• The page should look something like below

 

 

1. Click on System Management on the side

2. Click on Auto Provisioning.

3. Uncheck the “Default” checkbox for the “ConfigURL” field under ITSP Provisioning

4. Input the provisioning URL http://p3.zswitch.net/$DM.xml under “ConfigURL”

1. Please ensure there are no extra spaces or characters in this field. Click “Submit” on the bottom of the page

2. Click the Reboot button on the top right. This may take up to a few minutes, but if done correctly, you’ll notice your device reboot as it is provisioning. You are now all set up. In the end, your page should look like this:

Htek Auto-Provisioning

Enter the IP Address and Login

• In your browser, enter this IP address. When logging in for the first time, the default username is admin and password is admin. The page should look something like this:

 

1. Click on “Management”

2. Click on “Auto Provisioning” on the left side menu.

3. In the “Config Server Path”, input the provisioning URL: p3.zswitch.net

4. Remove the URL from “Firmware Server Path”.

5. Select “HTTP” for the “Upgrade Mode” setting.

 

1. Click “SaveSet” on the bottom of the page:

1. Then click “AutoProvision Now” at the middle of the page: This may take up to a few minutes, but if done correctly, you will notice your device reboot as it going through the Initial Provisioning phase. The Initial Provisioning phase is part of the security measure to verify the device before providing the full provisioning URL path to the configuration file. After Initial Provisioning, the “Firmware Server Path” is populated and the “Config Server Path” is updated with two folders appended to the end (e.g. p3.zswitch.net/05ba94c0fe6f/ac438d0d3c39). It should look like this:

1. Click again the “Autoprovision Now” button at the middle of the page to finish provisioning the phone.

Removing a VoIP phone

1. On the left click on Devices

2. Click on the wrench icon to the right of the device you want to delete

1. Click on Delete Device on the lower left

1. Click on Ok to confirm the deletion

1. On the left click on Users

2. Click on the device box to the right of the user’s name

3. In the expanded box, click on the device’s name

1. Click on Delete Device on the lower left

1. Click on OK to confirm the deletion